FAQ
Answers to common product and order questions for Aurestine. Read the full policy pages for the conditions that apply to a purchase.
How can I track a shipment?
Tracking information is provided after dispatch. Use the tracking reference associated with that order and retain the dispatch notification. The footer Order Tracking link opens the external tracking service; enter your number there. Send the order and tracking references when asking the store about delivery progress.
Why has tracking not changed?
Check the most recent carrier entry and distinguish the dispatch notification from later carrier scans. This page does not promise a fixed scan-update interval. If help is needed, send the order and tracking references with the current status.
What if a parcel is damaged or missing?
For transport damage or loss, contact the store within 48 hours of delivery or the expected delivery date. Describe the issue and provide relevant tracking or photographs. Keep the packaging for a damage review. Mandatory consumer rights remain unaffected.
Can I return an item for personal preference?
A return can be requested within 30 days after receipt. Personal-preference returns require the item to be unworn and unused, with tags and original packaging. Read the Refund Policy and request the approval instructions before sending an item.
How do I request a return?
Email the store with the order reference, affected product and reason. After approval, a return label and instructions are provided. Use the return destination specified in those instructions; the public contact address is not automatically the return destination.
When will an approved refund arrive?
After return inspection and approval, the refund is made to the original payment method within 10 business days. Bank or credit-card posting time is additional. If it has not arrived more than 15 business days after approval, contact the store with the order and approval details.
What if an item is defective or incorrect?
Inspect the order on receipt and contact the store immediately about a damaged, defective or incorrect item. Identify the product and issue, and include relevant photographs. Transport damage or loss should be reported within the 48-hour period described in the Shipping and Refund Policies.
Will product colors look exactly the same?
Images should be read with the product description and selected options. Screen settings and lighting can affect perceived color, but this does not remove rights relating to an incorrect item or a material listing discrepancy. Explain any concern using the relevant product information.
Where are specifications and care details?
Check the individual product description and available options for the details supplied for that item. Do not assume identical dimensions, materials, compatibility or included components across the catalog. Email the store before ordering if a necessary detail is absent.
What if an option is unavailable?
Use the current product page to check availability. Do not assume that a return request or a message reserves another size, variant or product. Ask about the particular option needed, using its exact title and variant information.
Which payment methods can I use?
Use the options actually displayed in checkout for the order. This page does not guarantee that a named card, wallet or installment option is available in every checkout context. Review the method and final amount before submitting payment.
How should I handle payment information?
Enter payment information only in the appropriate checkout or payment-provider service. Never email a full card number, security code, account password or bank-login details. For an order inquiry, use the order reference and non-sensitive transaction information.
What should I do after a payment decline?
Check the provider message and the details entered, and use the provider's secure support channels for account-level questions. If the order status is unclear, check for a confirmation before trying again and contact the store with the relevant reference.
Who pays return shipping?
After approval, the store provides a label and return instructions. Confirm the applicable label or transport-charge arrangement for the specific return before sending the item. Do not assume that all returns are free or that a fee is automatically assigned to either party.
Is there an EU cooling-off period?
For merchandise shipped to the European Union, a 14-day cooling-off period applies, allowing cancellation or return without a reason. This does not reduce the separate 30-day return-request policy or mandatory consumer rights. Contact the store for the relevant return instructions.
How can I contact the store?
Use the store email shown below. Include the order number when available, the checkout email, the affected item and a clear description of the question.
Where can I find privacy information and choices?
Read the Privacy Policy for information about the handling of personal data. Select Your Privacy Choices in the footer to review and manage the privacy options available to you.
How do I know whether an order was placed?
Check for the order confirmation and retain its reference. If the payment or connection was interrupted, check for an existing confirmation before placing another order. Email the store with the checkout email and relevant non-sensitive details if the order status is unclear.
Can I change or cancel an order?
Contact the store promptly with the order number and the change requested. Include whether dispatch has already been notified so the current fulfillment stage can be considered. A request is not itself confirmation that an order has been changed.
What if my shipping address is wrong?
Email the store as soon as the error is noticed. State the order reference, incorrect detail and requested correction. If the parcel has already been dispatched, include the tracking information so the available next steps can be considered.
Where do you ship?
Domestic coverage includes all 50 United States states. International customers must contact the store before placing an order to confirm delivery availability and shipping charges. Do not assume that a product listing alone confirms delivery to a particular international address.
How much does shipping cost?
Review the shipping charge shown for the selected service and actual order in checkout before payment. The available rate can depend on destination and order details. International orders require confirmation of delivery availability and charges before ordering.
How long will an order take?
Order processing is 1–3 business days. Weekend and holiday orders begin processing on the next business day. Carrier transit is separate, and no fixed transit-day commitment is stated. Review any available delivery information for the selected service rather than assuming a guaranteed arrival date.
Store Contact
Aurestine
Email: mduqio35132i@outlook.com
Public contact address: 3140 Vermont St, San Bernardino, California, 92407, United States